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What Could Be Hiding in Your Hotel Data?
Revenue Exception
A $4,800 credit was issued with no corresponding debit
Merchant Data Hub identified the exception
Dispute Recovery
A high-value chargeback was approaching its deadline
Suggested evidence gathered for submission
Labor Variance
Occupancy dropped 12%, but schedules stayed the same
Potential excess labor hours identified before the week began
Payment Risk
Vendor bank details changed before payment
Payment verification triggered before funds were released
Settlement Exception
Settlement activity didn’t match expected totals
Exception surfaced for investigation
Protect Every Dollar of RevPAR You Earn
RevPAR (Room Revenue / Available Rooms) is the industry's top KPI, but chargebacks quietly erode it after the sale, and labor costs determine how much of it hits your bottom line.
A $5 difference across 100 rooms equates to a 4% revenue loss
RevPAR measures the revenue generated. Net RevPAR shows the revenue you keep
HOW REVPAR IS CALCULATED
100
Avail. Rooms
X
= $12,000
/ 100
Avail. Rooms
Room Revenue
80%
Occupancy
= $120
X
RevPAR
$150
ADR
WHAT REVENUE LEAKAGE LOOKS LIKE
Gross Room Revenue
Chargebacks
$12,000
/ Available Rooms
-$500
Net Room Revenue*
$11,500
= $115
100
Net RevPAR
*Excludes distribution costs
Find the Revenue You're Losing
Merchant Data Hub connects the payment activity behind every stay, from authorization and settlement to reconciliation and dispute resolution. See exceptions, automate workflows, and recover more of what you've earned.
When Demand Changes, Labor Has to Move With It
Workforce Optimization uses forecasts, standards, and real-time data to build schedules that align with demand, controlling labor costs while protecting service levels
Every Dollar Leaving the Business Should Be as Visible as Every Dollar Coming In
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Payment Intelligence verifies payments, protects against fraud, and ensures every dollar aligns with approved obligations before it leaves your business
